Questions about your prescription?
Do I need a contact lens prescription to place an order?
Yes, all orders require a valid prescription from a doctor, including your name; the date of prescription expiration; the prescriber's name; and, for the lenses themselves, power, base curve, manufacturer, diameter, and material. Your prescription must be tailored to Hubble’s lenses, which have a base curve of 8.6, a diameter of 14.2, are made of methafilcon A, and are manufactured by St. Shine Optical Co.
How do I order if I don’t have a physical copy of my prescription?
It’s easy! When checking out, just indicate your power for each eye, select your doctor from our database, confirm the rest, and we’ll reach out to your doctor on your behalf to ensure we have the right information.
Can I use a prescription from a doctor outside the U.S.?
At this time, we unfortunately cannot honor prescriptions from doctors outside the US.
What happens if my prescription changes?
If your prescription changes (or even if you just entered it incorrectly), feel free to contact us and we'll change it and re-verify with your doctor.
Will my subscription just stop when my prescription expires?
No, don't worry! Before you check out, we alert you that as part of your subscription we'll reach out to your doctor when your prescription is expiring to ensure it's still valid and accurate and that shipments to you may continue uninterrupted. But we'll check in with you before contacting your doctor to re-verify your prescription.